Returns & Exchange Policy

At Wed Store, we strive to ensure your satisfaction with every purchase. We understand that wedding preparations can be stressful, and we’re here to make the process as smooth as possible. Please review our returns and exchange policy to understand how we can assist you.

Eligibility for Returns & Exchanges

Timeframe: Returns or exchange requests must be initiated within 7 days of receiving your order.
Condition: Items must be unused, unworn, and in their original packaging, with all tags intact.
Non-Returnable Items: For hygiene and personalization reasons, the following items are non-returnable:
- Customized or personalized wedding outfits and accessories.
- Jewelry and hair accessories.
- Cosmetics, fragrances, and skincare items.
- Intimate apparel (e.g., lingerie, shapewear).

Steps to Initiate a Return or Exchange

Contact Us: Email our customer support at [email address] or call [phone number] with your order number and reason for the return.
Approval Process: Once your request is reviewed and approved, we will provide you with a return authorization code.
Return Shipping: Pack the item securely and ship it to the address provided. Customers are responsible for return shipping charges unless the item received was damaged or incorrect.
Inspection & Refund: Upon receipt of the returned item, we will inspect it. If eligible, refunds will be processed within 7-10 business days to your original payment method.

Damaged or Defective Items

We ensure all products are carefully checked before shipping. However, if you receive a damaged or defective item:

Report the issue to us within 24 hours of delivery.
Provide photographs of the item and its packaging to support your claim.

We will arrange a replacement or refund at no additional cost.

Exchanges

Exchanges are allowed for size and color variations, subject to stock availability. If your requested item is unavailable, you can opt for a store credit or refund.

Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be accepted due to processing timelines.

Additional Information

Sale or discounted items are final and cannot be returned or exchanged.
Gift cards are non-refundable.
Store credits issued for returns are valid for 6 months from the date of issuance.

For further assistance, feel free to contact our customer care team at+91 77984 67678. We’re here to help make your wedding shopping stress-free and memorable!